contact us

You can give us a call on +44 (0) 2477 180 149

You can email us on support@maeving.com or via the Support page

bike

The Maeving RM1’s range is 40 miles per battery. You can fit two batteries in total to the Maeving RM1 to get up to 80 miles of range.

The Maeving RM1’s top speed is 45 miles per hour.

The three ride modes on the Maeving RM1 (Range, Speed and Balanced) allow you to optimise your ride between speed and range.

We would strongly advise against pressure washing your Maeving RM1. A sponge, water and some motorcycle-appropriate cleaning soap will be enough to keep your RM1 looking fresh.

A sponge, water and some motorcycle-appropriate cleaning soap will be enough to keep your RM1 looking fresh.

By a Bosch hub motor

A hub motor means that the power is delivered directly to the rear wheel. No chain, no belt, nothing between the power and the wheel. This provides great torque and immediate power delivery, but also massively simplifies servicing.

Temperature, incline and the weight of the rider all factor into the range that the bike delivers. Adding a second battery doubles your range.

The principle factor affecting the speed of the bike is the ride mode which you select. For example, ‘Speed’ mode will take you all the way up to 45mph, at the expense of range, but ‘Range’ mode limits top speed to 20mph to get you further.

The Maeving RM1 is built right here in the UK, in Coventry to be specific. We’re proud to design and build all our bikes in the UK.

Yes, you can use your Maeving RM1 in the rain just like any other motorcycle.

The Maeving RM1 is designed to hold one rider. If you have a CBT license, you’re only licensed to carry one person anyway!

The space in the storage tank (provided the second battery isn’t in there) is approximately 10L.

There are two reasons why customers may wish to order a restricted power version. The first is in the case that the customer is aged 16. 16 year old customers may ride a Restricted Power version of a Maeving RM1 if they have passed a CBT. The other key reason is if you a) passed your test before 1st February 2001 AND b) do not wish to do a CBT.

Yes, but you will need to return the bike to us so we can make the necessary changes. We need to update three separate pieces of software and then re-register the bike for you under its new power class. Please contact support@maeving.com if you would like us to quote you for this service.

battery

Just slot it in. Unlike other manufacturers, we’ve designed the Maeving RM1’s battery to be extremely simple to use – you don’t need to connect a cable once the battery is inserted, you just need to drop it in and the battery will automatically connect.

There are two ways to charge – with the dock, or without. If you’d like to use the dock, you can clip the charging terminal into the dock, drop the battery in, and wait for charging to complete. If you want to use the charger without the dock, you simply attach the charging terminal to the battery. The terminal is angled so that you can store the battery upright  and drop the battery ‘on’ to the charging terminal, even without a dock fitted.

Try and keep your battery as full as possible. Deep-cycling (frequently and consistently taking the battery from 100% to 0%) affects the life of the battery – better to top it up when you can. If you’re not going to be using your battery for a while, store it indoors.

In normal conditions, the Maeving RM1 Battery charges from 0-100% in under 4 hours. To go from 50-100% is 2 hours, and 20-80% is just over 2 hours.

AVAILABILITY

The Maeving RM1 is a British electric motorcycle with removable batteries.

The Maeving RM1 is available only through the Maeving.com website – you’re in the right place.

Our first 100 bikes have already sold out, our next batch will be ready to reserve in early 2022. Sign up here to be among the first to hear when our next release becomes available.

Sign up here to be given advance notice of when we launch the next release.

licensing

Yes, you need a CBT License.

CBT or Compulsory Basic Training is a one-day course designed for new motorbike riders to learn how to drive a scooter or motorcycle. Once you have completed the course you will receive a license to drive a scooter or motorcycle up to 125cc or 11kw in power (i.e. a Maeving). The license will be valid for two years, at which point you can renew it for another two years or upgrade to a full license.

If you’re 17 or above you’re allowed to ride up to a 125 cc or 11Kw scooter or motorcycle

At 16 you are restricted to riding a 50 cc scooter or motorcycle with a speed restriction of 28 mph

Ride on dual carriageways

Technically you’re allowed to drive a geared bike even if you did your CBT on an automatic bike however this is not recommended.

Drive on motorways

Drive with passengers

Drive without L plates

The correct license card: UK driving, UK provisional or EU licence with UK counterpart

Read a registration plate from 20.5 metres

Speak and understand English, and have an understanding of the Highway code

Ride an adult-sized bicycle

Wear suitable clothing including thick trousers (such as jeans) and leather boots

Have your National Insurance number in case of a license check

Most CBT centres will provide a bike, helmet and other safety equipment – please check this when you book your CBT.

Between £140 – £160 depending on where you book.

Technically you cannot fail a CBT but you can be asked to re-book and come back for further training. This is very rare as the session is meant to be a training day and not a test.

Not yet, however, we will arrange for your Maeving to be ready for you to drive home once you’ve completed your test, if you’re doing a CBT with us.

If you’re London based we recommend booking with Universal Motorcycle Training at the London Motorcycle Centre. Please note when you’re booking we recommend you choose the: Universal Motorcycle Training - AlpertonWembley Location.

If you’re outside of London we recommend you use Rideto the UK’S #1 platform for motorcycle training. For a £5 discount please use the code MAEV at checkout on the Rideto website.

Maeving is also offering to complete CBT applications for Universal Motorcycle Training for London customers who have purchased a bike. This will be done directly via email post purchase.

insurance

Yes, you need to insure your Maeving RM1 to a minimum cover of 'Third Party' before you can ride it legally on the road.

Vehicle tax

You do need to go through the tax process on https://www.gov.uk/vehicle-tax after your first year, but the fee due to the taxman will be £0.

service

Yes, you need to service your Maeving after three months or 600 miles, whichever comes first and then every 12 months or 3000 miles, whichever comes first.

We recommend you buy a Maeving service plan when you purchase your bike. If you choose not to do this, you can either book a service with the Maeving workshop or with one of our Maeving-approved service partners.

If you have purchased a service plan, we will be in touch to arrange your kerbside service. If you have not bought a service plan, you can book your service directly with Maeving by emailing support@maeving.com or with one of our Maeving-approved service partners.

Visual and functional checks

Reading of diagnostic codes

Torque checks

Visual checks

Torque checks

Reading of diagnostic codes

Inspection of wheel/motor bearings

Spoke tension checks

Brake pads checks

Storage tank and battery housing hinges and mechanism - mostly requiring lubrication

Replacing worn parts as required

Yes, you can purchase a service plan on our checkout page

repairs

The Maeving workshop is your first stop for both in-warranty and out-of-warranty repairs.  We also have Maeving-approved service partners who are able to repair your bike under warranty. If you’d like to use your own service provider, they will need to get in touch with Maeving to access our online repair manual, this can be done via support@maeving.com

Please email support@maeving.com or via the Support page

delivery

Delivery is free. The cost is included in your bike purchase. However, if we have to make multiple attempts to deliver your bike, you may incur an additional charge.

We currently deliver to mainland United Kingdom, excluding Northern Ireland and the Scottish Highlands and Islands.

Postal areas we currently do not deliver to BT, HS, IM, IV, KA, KW, ZE, PO

Remote parts of Perth postal area (PH)

Islands in the Paisley postal area (PA)

If you’re located in an area to which we do not deliver, please contact us directly and we’ll be happy to discuss the possibility of viable delivery alternatives.

Generally, we aim to get your bike to you within three weeks depending on your delivery area. If we have a very high volume of orders, it may be up to six weeks. We will confirm your delivery estimate with you at or around the time of order. You can email support@maeving.com or call our team on +44 (0) 2477 180 149 to get an update on your order at any time.

Yes, we can deliver to your home or office. Ideally there would be space for our van to park/stop and for the driver to handover your bike.

On the day of delivery, you’ll receive a time window and tracking link via text, along with a contact number for the Delivery Team, so you can check up on your delivery at any time.

On arrival, our delivery driver will hand over your bike, keys, owner’s manual, registration plates, and relevant paperwork. They will also give you a run-down of how to use your bike and answer any questions you may have.

Yes, if you live in a particularly difficult to reach location or our delivery volumes are particularly high, it may be one of our dedicated motorcycle transporter partners that delivers your bike. If this is the case with yours, they may contact you directly to arrange the date and time.

We schedule our deliveries in advance and deliver to specific regions on specific days. If the initial time sent to you via email does not work or you’d like to change the delivery address, you can contact us via support@maeving.com or on +44 24 7718 0149. Please note, changes to your delivery date may delay your delivery.

Monday to Friday between 08h00 and 19h00 (with deliveries taking place over weekends when necessary).

If you place a separate order for a spare battery we'll put it in our vans for delivery on their routes.

If you've selected any additional accessories including batteries, chain locks, covers etc as part of your bike purchase, you'll receive these with your bike delivery.

returns

If you’re not satisfied with your purchase upon delivery, you have the option to send it back within 14-days and receive a full refund. The following rules for return apply:

Item must be returned in ‘as new’ condition

Item must be returned in original packaging

All accessories, manuals, keys, chargers must be returned in ‘as new’ condition

Returned items must have a copy of the original sales invoice included, along with details for the reason for the return

The customer is responsible for courier/postage/collection fees 

If you are unable to organise a courier, then a collection can be arranged with Maeving. The collection costs will be deducted from the refund total.

If you’d like to request a refund, please contact us via support@maeving.com or on +44 (0) 2477 180 149

privacy policy

You can click ‘unsubscribe’ from the bottom of any marketing email. We do reserve the right to contact you about the fulfilment or execution of an existing order you have with us – for example, Order Confirmation Emails will not be affected by pressing the unsubscribe button in a marketing email. Further details can be found in Maeving's Privacy Policy

You can change your cookie settings in your browser if you don't want cookies to be sent to your device. Please note that some website features of services of our website may not function properly without cookies. Further details can be found in Maeving's Privacy Policy

Contact privacy@maeving.com and we’ll download and send the data we hold on you. Please give us up to 30 days to process this.

Orders

Contact support@maeving.com or via the Support page

Contact support@maeving.com or via the Support page

Please email us at support@maeving.com or via the Support page. Please note changes to delivery addresses may result in extended delivery times.