Maeving Warranty

Maeving Warranty Terms & Conditions 

Introduction

Thank you for choosing a Maeving motorcycle. This motorcycle is the result of exceptional design and engineering. We take pride in the fact that every Maeving motorcycle is designed and assembled in Coventry, the heart of British motorcycling.

Please note Maeving has the right to update the terms and conditions of it’s warranty. For the latest version please visit our website.

If you have any questions, please email support@maeving.com or call +44 (0) 2477180149  

Charge on.

Maeving Warranty

This warranty applies to all original owners and any subsequent owners of the covered Maeving RM1. The warranty begins from the date of delivery.

All warranty repairs completed by the Maeving Workshop or one of its approved partners will use Maeving-approved parts. Parts replaced under warranty must be returned to Maeving Limited and will become the property of Maeving Limited. Maeving may choose to repair or replace other defective parts falling outside the warranty. Such work shall not be deemed an admission of liability.

In an instance where work has been completed by anyone other than the Maeving workshop or one of its approved partners, Maeving will not be liable for the costs and nor will any such work be covered by any Maeving warranty.

Please note the limitations that apply to this warranty set out below. This warranty does not affect any applicable statutory rights.

Please note that by not following the instructions and recommendations in the RM1 Owner’s Handbook you will not get the best out of your Maeving RM1 and risk jeopardising the warranties.

The Maeving Warranty is split into three sections: the Vehicle Warranty, the Battery and Drivetrain Warranty and the Parts and Accessories Warranty.  

Maeving Vehicle Warranty

All new Maeving motorcycles come with a 2-year (24 month) unlimited mileage vehicle warranty. This warranty commences from the date of delivery.

The Maeving Vehicle Warranty covers the frame, swing arm, fork, rear shock, brake assemblies, instruments, storage tank, battery housing, controller housing, handlebar controls, seat and paintwork. 

The Maeving Vehicle Warranty covers the repair or replacement of any covered part which is defective in material or factory workmanship under normal on road use for the period of warranty. Any part found to be so defective during this period will be repaired or replaced at the discretion of Maeving Limited or one of its approved partners. Any replaced or repaired part will be covered under warranty for the remainder of the warranty period. Consumable items which are subject to replacement or adjustment are not included under the vehicle warranty unless this work is required as a direct result of a manufacturing defect.

For the avoidance of doubt, the warranty does not cover damage caused as a result of accident or mishandling or not storing your vehicle as per the instructions in the owner’s handbook or damage caused by misuse of the vehicle.

Maeving Battery and Drivetrain Warranty

All new Maeving motorcycles come with a 3-year (36 month) or 22 000 mile battery and drivetrain warranty, which commences from the date of delivery. The customer has the option to purchase a further 2-year (24 month) or 13 000 mile extended battery and drivetrain warranty. 

The Maeving battery and drivetrain warranty covers the battery, dual battery control unit, motor controller, hub motor and internal wiring.

The Maeving Battery and Drivetrain Warranty covers the repair or replacement of any covered part which is defective in material or factory workmanship under normal use for the period of warranty. Any part found to be so defective during this period will be repaired or replaced at the discretion of Maeving Limited or one of its approved partners. Any part replaced or repaired will be covered under warranty for the remainder of the warranty period 

What should I expect of my battery performance over time?

Please note, there is a normal, expected battery capacity/range reduction over time when in use. Depending on use, charging and storage conditions, batteries will degrade throughout the duration of the warranty period. Therefore, in accordance with this warranty, Maeving will only replace a battery that exhibits a nominal storage capacity reduction of greater than 20% of the published nominal capacity, as measured by Maeving or a Maeving-approved partner. This will require Maeving or one of its partners to take the battery for a test period.

Where applicable, the purchase of any additional Maeving battery comes with a standard 3-year battery warranty separate from the original battery and drivetrain warranty provided as part of an original vehicle purchase. 

For the avoidance of doubt, the warranty does not cover damage caused as a result of accident or mishandling or not storing your vehicle as per the instructions in the owner’s handbook or damage caused by misuse of the vehicle.

Part and Accessory Warranty

All genuine Maeving parts and accessories are explicitly designed to meet Maeving’s quality and reliability specifications. Using parts and accessories that have not been approved or fitted or fitted under instruction by Maeving will result in your warranty becoming void.

The warranty period for Maeving parts and accessories begins on the delivery date or fitting date of the part or accessory and is valid for a period of 12 months unless otherwise specified or as per any agreed local country legislation or the specified life in service of the part or accessory, whichever transpires later. 

All parts or vehicle accessories fitted by Maeving or one of its approved partners during warranty repairs are covered for the balance of the original Maeving manufacturer’s warranty or for the 12 month period or the specified life in service of the part or accessory, whichever transpires later. 

For the avoidance of doubt, the warranty does not cover damage caused as a result of accident or mishandling or damage caused by misuse or not storing your vehicle as per the instructions in the owner’s handbook.

Scheduled maintenance and limited-service life

In the course of a regular scheduled service or maintenance procedure, consumable items which are subject to replacement or adjustment are not included in the Maeving warranty, unless this work is required as a direct result of a warranted manufacturing defect.

Any motorcycle part that requires repair, replacement or adjustment may be identified as having a limited service life. This type of part is warranted against manufacturing defects for a limited period of time. A Maeving Representative or Partner can give further information on these parts and identify their relevant periods of cover.

This Maeving Warranty only covers Maeving Motorcycles that are operated according to the following requirements:

  • Wearing safety equipment in accordance with local regulations.
  • Maintaining the service schedule as defined by Maeving Limited. 
  • Only using the Maeving Workshop or Maeving-approved partners for repairs and services. To determine whether your chosen workshop/technician is approved to work on Maeving motorcycles, please contact our support team.
  • Only using Maeving-approved parts, including but not limited to chargers, cables and accessories.
  • Following the correct battery storage and charging processes as detailed in the Owner’s Handbook.
  • Maintaining and storing your motorcycle correctly as described in the RM1 Owner’s Handbook.

Exclusions 

The warranty does not cover:

  • The cost of parts and labour involved in any routine servicing, care and maintenance.
  • Items that are expected to wear and tear due to their normal function such as tyres, footpegs, grips, fork seals, brake pads. Note, this list is not exhaustive.
  • Defects to the front fork oil seals, as they are subject to wear and tear. This includes but is not limited to damage caused by stone chips to the inner fork tubes.
  • Deterioration of paint, polished aluminium, or trim due to wear and tear, exposure, or lack of correct maintenance as detailed in the Owner’s Handbook.
  • Any damage including but not limited to wheel or spoke damage resulting from off-road use.
  • Any Maeving motorcycle which has had its Vehicle Identification Number (VIN) tampered with or removed, or if the odometer reading has been tampered with.
  • Corrosion due to lack of proper cleaning and care. To avoid corrosion, we recommend cleaning the bike with a mild detergent and a non-abrasive sponge after every use in wet conditions. More information is available in the Owner’s Handbook.
  • A motorcycle that is not homologated for the market it was manufactured for and therefore does not meet the operational specification for that market.
  • The results of any modifications made to the motorcycle to conform with legal or local requirements of a market for which it was not manufactured for, unless authorised by Maeving Limited.
  • Misuse of the vehicle, including racing/competition, commercial activities, and overloading.
  • Damage, malfunctions, or performance problems caused by the failure to follow recommended maintenance requirements as set forth in the Owner’s Manual.
  • Damage, malfunctions, or performance problems caused by aftermarket accessories not approved by Maeving.
  • Damage, malfunctions, or performance problems due to modification of the motorcycle for any reason without authorisation from Maeving. 
  • Damage, malfunctions, or performance problems due to not following the correct battery charging and storage methods as detailed in the Owners Handbook.
  • Damage, malfunctions, or performance problems caused by the use of any charger not approved by Maeving.
  • Damage, malfunctions, or performance problems caused by fire, collision, accident, or improper storage. 
  • Damage, malfunctions, or performance problems caused by continued operation of the motorcycle after a warning light, gauge reading, or other warning indicates a mechanical or operational problem or other performance issues have become evident. 
  • Damage, malfunctions, or performance problems caused by external factors including airborne industrial pollutants (e.g. acid rain), bird droppings, tree sap, stones, floodwater, windstorms, or other similar occurrences.
  • Motorcycles severely damaged or declared a total loss by an insurer.
  • Motorcycles reassembled from or repaired with parts obtained from another used motorcycle.
  • Using and/or storing the vehicle or battery outside the range of -20°C to 60°C.
  • Attempting to charge the battery at or below 0°C.
  • Batteries that have been stored at a state of charge below 10% or above 90% for more than 30 days. If stored long term, check the state of charge at least monthly, and charge it back up to at least 60% if it drops below 30%.

This limited warranty does not cover any incidental or consequential damages, including:

  • Loss of value of the motorcycle
  • Lost profits or earnings
  • Out-of-pocket expenses for substitute transportation or lodging
  • Expenses associated with returning the covered product to an authorised service facility or dealer
  • Towing and/or roadside assistance expenses
  • Expenses associated with returning the covered product back to its owner, mechanic's travel time or communication charges, loss or damage to personal property, loss of time, or inconvenience.

How do I obtain service under this warranty?

Maeving offers mobile servicing and repairs done by our in-house engineers and technicians within the mainland UK. We also have authorised partners who are equipped to work on your Maeving, see below for more information.

Repairs or replacements that are covered under the Maeving Warranty will be free of charge, however, if the repair is not covered under warranty, the full cost of the work (including call out fees and labour costs) will be charged to the customer.

Please have the following available when contacting the Maeving workshop or one of its approved partners.

  • Owner’s name and address (original owner if you have not yet gone through the proper transfer of ownership process)
  • Owner’s telephone number
  • Vehicle identification number (VIN) found on the chassis
  • Date of purchase (if known)
  • Motor serial number
  • Battery serial number (if the query is relating to the battery)

Call: +44 (0) 24 7718 0149

Email:  support@maeving.com or workshop@maeving.com

Opening hours: Monday-Friday 9 am to 6 pm (GMT)

Maeving Approved Partners

Please contact us for further information

Change of Ownership

The Maeving warranty may be transferred, (subject to its original terms) to subsequent owners for the remainder of the warranty period provided the new owner completes a change of ownership form on the Maeving website. This must be performed to allow Maeving the ability to contact the new owner in the unlikely event of a safety-related issue.

The original registered owner or subsequent registered owner is responsible for conveying the contents of the Owner’s Manual and all safety warnings, instructions, and Limited Warranty if the unit is sold, loaned, or otherwise transferred to another person. 

For updates and additional information about your motorcycle, please visit www.meaving.com