Shipping policy
Where does Maeving deliver to within the US?
Maeving USA is based in Los Angeles, CA and offers free delivery within California. Maeving is in the process of expanding its locations to offer delivery and servicing across the mainland US. We do not deliver to Alaska, Hawaii and overseas territories such as American Samoa, Guam, Northern Mariana Islands, Puerto Rico and US Virgin Islands.
How does the delivery process work?
Once your order has been finalized and paid in full, our Assembly Team will begin building your bike from the ground up. As soon as a completion date has been set, our Delivery Team will send you an email confirming the scheduled delivery date. This usually takes between 2-4 weeks.
On the day of delivery, you’ll receive a time window and tracking link via text, along with a contact number for the Delivery Team, so you can check up on your delivery at any time.
(Please note, if you live in a particularly difficult-to-reach location, it may be one of our dedicated motorcycle transporter partners that delivers your bike. If this is the case with yours, they may contact you directly to arrange the date and time.)
On arrival, our delivery driver will hand over your bike, keys, owner’s manual, and relevant paperwork. They will also give you a run-down of how to use your bike and answer any questions you may have.
Motorbikes will be delivered in a van or truck and will require space to park. If you live in a busy area with little to no parking, please bear with our driver while he finds a suitable place to stop and offload.
Is the bike delivered free of charge?
Provided you are within our free delivery area, the cost of delivery is included in your bike purchase. However, if we have to make multiple attempts to deliver your bike, you may incur an additional charge. If you are outside of our free delivery area, the cost of delivery will be calculated at checkout.
How long after full payment should I expect to receive my bike?
This depends on our production capacity at the time of order, if we have a high volume of orders it may take up to 6 weeks. Generally, we aim to get your bike to you within three weeks depending on your delivery area. You can email support@maeving.com or call our team on +1 (213) 528 4584, Monday – Friday, 9am – 5pm to get an update on your order at any time.
To where does Maeving deliver?
Maeving USA is based in Los Angeles, CA and offers free delivery within California. Maeving is in the process of expanding its locations to provide delivery and servicing across the mainland US.
Can I change my delivery date and address?
We schedule our deliveries in advance and deliver to specific regions on specific days. If the initial time sent to you via email does not work or you’d like to change the delivery address, you can contact us via usa.support@maeving.com or call us on +1 (213) 528 4584, Monday to Friday between 9am – 5pm. Please note, that changes to your delivery date may incur a fee.
What days does Maeving deliver?
Mon to Fri between 8am and 7pm (with deliveries taking place over weekends when necessary).
We want to make your delivery a stress-free and simple process. If you have any questions, please contact us via usa.support@maeving.com or call us on +1 (213) 528 4584, Monday to Friday between 9am – 5pm.
Covid-19 Procedures
If you’re self-isolating or would like a contactless delivery, please let us know via the special requests field in the check-out or email usa.support@maeving.com.
Last updated 6th September, 2024