Terms of service

Maeving Limited | Website terms, order terms and pre-order terms

1. OVERVIEW

These Terms of Service and Sale (the "Terms") apply to your use of the Maeving website and to any order or pre-order you place with Maeving Limited through the website or directly with our team.

Throughout these Terms, "Maeving", "we", "us" and "our" mean Maeving Limited. "You" and "your" mean the customer placing an order or pre-order.

By accessing our website or placing an order or pre-order with us, you agree to these Terms. If you do not agree to them, you should not use the website or place an order or pre-order.

These Terms apply together with our Privacy Policy and any other policy expressly referred to in these Terms. If a section applies only to pre-orders, that section will say so expressly.

2. ELIGIBILITY AND WEBSITE USE

You must be at least 18 years old and resident in the United Kingdom to place an order or pre-order with us through the website, unless we expressly agree otherwise in writing.

If you place an order or pre-order on behalf of a company, organisation or other entity, you confirm that you have authority to bind that entity to these Terms.

You must not use the website for any unlawful purpose, introduce malicious code, attempt to interfere with the website's security or operation, scrape or harvest information from the website, or misuse the website in any way that could harm Maeving, other users or third parties.

3. PRODUCTS, SPECIFICATIONS AND AVAILABILITY

We aim to ensure that product descriptions, images, specifications, pricing and availability information on our website are accurate at the time they are published. However, they may change from time to time and may contain minor errors or omissions.

Images are for illustration only. Colours, finishes and other visual details may vary from how they appear on your screen.

All products are subject to availability. We may withdraw products, update specifications, change options or correct obvious errors on the website at any time.

4. ORDERS AND CONTRACT FORMATION

A standard order submitted through our website or sales process is an offer by you to purchase a product from us. It is not accepted by us, and no binding contract for sale is formed until we expressly confirm acceptance of your order in writing or enter into a final sales agreement with you.

We may refuse or decline an order before acceptance, including where a product is unavailable, where there has been an obvious pricing or specification error, where we reasonably suspect fraud or misuse, or where we are unable to verify payment or other information provided by you.

A pre-order is governed by Section 7 below. A pre-order reserves priority in our process only on the terms set out in that section and does not itself create a contract for the sale of a bike.

5. PRICES AND PAYMENT

Prices shown on our website are subject to change before we accept your order. The price payable for a final order will be the price confirmed by us when your order is accepted or in the final sales agreement.

You must provide complete and accurate billing, payment and account information and keep that information up to date so that we can process your order, contact you and, where applicable, arrange delivery.

If we discover an obvious pricing, product or availability error before accepting your order, we may cancel the order and refund any payment you have made, or contact you with the correct details and ask whether you would like to proceed.

6. FINANCE

We may make finance options available for certain purchases. Any finance product is subject to separate eligibility criteria, lender approval and separate terms and conditions issued by the relevant finance provider.

Nothing on our website guarantees that finance will be available to you, and any finance illustration is for information only unless expressly stated otherwise.

7. PRE-ORDERS

If we offer a pre-order or reservation facility for a bike or other product, your pre-order acts as a deposit for a possible future purchase only. It does not guarantee a firm production slot, fixed delivery date, final configuration or locked-in price, and it does not create an obligation on you to complete a purchase or on us to supply a bike.

When you place a pre-order, you will be charged the stated pre-order fee using your chosen payment method. Unless that fee is refunded earlier, it will be credited against the final purchase price of the product you select if you later proceed to a final sales agreement with us.

We may decline a pre-order to avoid over-subscription, because a product is no longer available, or where we otherwise reasonably decide not to proceed. If we decline or cancel your pre-order, we will refund the pre-order fee to the payment method or contact details held on file.

Your priority in any pre-order queue may depend on factors including the date your pre-order fee is paid, our manufacturing and allocation schedule, and completion of the final sales process.

Before any final sales agreement is entered into, you may have an opportunity to amend your chosen configuration or discuss available purchase and finance options with our team.

You may cancel a pre-order at any time before entering into the final sales agreement by emailing support@maeving.com from the email address used to place the pre-order. If you do so, we will refund your pre-order fee in full and process the refund promptly.

8. DELIVERY

Any delivery dates we provide are estimates only unless we expressly confirm otherwise in writing. We will use reasonable efforts to meet any estimated delivery timeframe, but delays can occur for reasons outside our reasonable control.

Unless we state otherwise, delivery arrangements and charges will be confirmed during the final sales process. Where we offer included delivery within the UK, exclusions or surcharges may apply for locations such as Northern Ireland, the Channel Islands, the Isle of Man, and the Scottish Highlands and Islands.

You must ensure that the delivery address, access arrangements and contact details you provide are accurate and up to date. We are not responsible for delay or additional cost caused by incorrect information supplied by you.

9. CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel a final order, return a product or receive a refund will depend on the nature of the product, whether the order is for a standard or customised configuration, the stage your order has reached, and your statutory rights under applicable consumer law.

Any right to cancel a pre-order is dealt with separately in Section 7. Where a final order has been accepted, any applicable cancellation, return and refund rights will be explained during the final sales process and, where relevant, in our returns policy or other policy made available to you.

Nothing in these Terms limits or excludes any statutory rights you may have as a consumer.

10. INTELLECTUAL PROPERTY AND ACCEPTABLE USE

All intellectual property rights in the website and its content, including text, graphics, photographs, logos, videos, designs and software, are owned by Maeving or our licensors. You may use the website only for your personal, non-commercial use in connection with learning about, ordering or pre-ordering our products.

You must not copy, reproduce, republish, sell, license, reverse engineer, modify or exploit any part of the website or its content except to the extent permitted by law or with our prior written consent.

11. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, services or tools. Those third-party services are not under our control, and we are not responsible for their content, availability, security or terms.

If you choose to use a third-party website or service, you do so at your own risk and should read the terms and privacy policy of the relevant third party.

12. PRIVACY

Any personal information you provide to us will be handled in accordance with our Privacy Policy. You should read that policy carefully to understand how we collect, use and protect your information.

If you have any privacy-related questions, you can contact us at privacy@maeving.com.

13. LIABILITY AND YOUR STATUTORY RIGHTS

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights you have as a consumer.

Subject to the paragraph above, we will not be liable for losses that were not a reasonably foreseeable consequence of our breach of these Terms, or for business losses suffered by a consumer customer.

We are not responsible for delay or failure to perform any obligation under these Terms to the extent caused by events outside our reasonable control, as described in Section 14.

14. FORCE MAJEURE

Neither you nor Maeving will be liable for any delay or failure to perform an obligation under these Terms to the extent that the delay or failure is caused by an event beyond the affected party's reasonable control, including acts of God, flood, fire, epidemic, pandemic, war, terrorism, civil unrest, industrial dispute, interruption of transport or utilities, shortage of materials, supply-chain disruption, or changes in applicable law or regulation.

Where such an event continues for a material period, we may suspend, delay or cancel the affected order or pre-order and, where appropriate, refund sums paid for any unfulfilled part of the transaction.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time by posting a revised version on our website. The Terms in force at the time you place an order or pre-order will generally apply to that order or pre-order, unless a change is required by law or we notify you otherwise.

16. GENERAL

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

If we do not exercise or enforce a right immediately, that does not mean we have waived it.

We may transfer our rights and obligations under these Terms to another organisation as part of a business sale, reorganisation or transfer of assets, but this will not reduce your rights under these Terms. You may not transfer your rights or obligations under these Terms without our prior written consent.

These Terms, together with any policy expressly incorporated into them and any final sales agreement entered into between you and Maeving, set out the entire agreement between you and us in relation to the subject matter they cover.

17. GOVERNING LAW AND CONTACT

These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.

Questions about these Terms should be sent to support@maeving.com.